By Jay Stanley, Senior Policy Analyst, ACLU Speech, Privacy and Technology Project at 4:20pm
I lost my credit card yesterday and had a very telling experience on the phone with American Express trying to get it replaced. After I gave them various pieces of information, the customer service agent said they would ship me a new card to the billing address on file. Just when I thought I was done, she then read something to the effect of, “For security purposes, I am going to ask you a question. The information this question is based on is not connected to your account, but was obtained from third-party information services.”
By Jay Stanley, Senior Policy Analyst, ACLU Speech, Privacy and Technology Project at 5:47pm
A roundup of some items that caught our eye recently, but we haven’t had a chance to write about.
San Francisco’s MUNI train system is installing new “intelligent” cameras that will track and monitor commuters, raising an alarm when it spots “anomalous activities,” which it will identify by learning over time what is “normal.” It always surprises me when cutting-edge surveillance technologies are introduced in the Bay Area (see BART, phone cutoffs in, and bar cameras). Don’t people know that Northern California is home to perhaps the most tech-savvy and privacy-aware population in the country?
By Jay Stanley, Senior Policy Analyst, ACLU Speech, Privacy and Technology Project at 3:42pm
I recently came across a very nice essay on “The Stupidity of Computers” by David Auerbach, which is really much more interesting than that truism of a headline might suggest.
Auerbach starts with the observation that computers “are the undisputed chess champions of the world, but they can’t understand a simple English conversation.” The point is a commonplace, almost clichéd one—but Auerbach quickly builds on it, slowly moving to a stunning punch line of a thesis that is thought-provoking and fresh.
By Jay Stanley, Senior Policy Analyst, ACLU Speech, Privacy and Technology Project at 4:40pm
There has been some discussion lately of whether the output of computer algorithms should be considered protected free speech, as Tim Wu discussed in an op-ed and my colleague Gabe Rottman addressed in a blog post in response.
By Jay Stanley, Senior Policy Analyst, ACLU Speech, Privacy and Technology Project at 3:18pm
British Airways made headlines in Britain last week with reports that it is planning to do internet searches on customers in order to provide them with a “personal touch.” As a BA spokesperson explained,
We’re essentially trying to recreate the feeling of recognition you get in a favourite restaurant when you’re welcomed there, but in our case it will be delivered by thousands of staff to millions of customers. This is just the start—the system has a myriad of possibilities for the future.
